Privacy Policy

At Spikhyenna, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out the contact form
• Submit a commission request
• Sign up for our newsletter (if available)
• Contact us through any communication channel

This information may include your name, email address, contact preferences, and any details necessary to complete your commission.

2. How We Use Your Information

We use the collected information to:

• Process and manage your commissions
• Communicate with you about your orders
• Send updates about your commission status
• Improve our services and website experience
• Comply with legal obligations

3. Data Storage and Security

Your personal data is stored securely and accessed only by authorized personnel. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

Commission-related data, including reference materials and communication, is retained for the duration necessary to complete your order and may be kept for legal/tax purposes for up to 7 years.

4. Third-Party Services

We may use third-party services to process payments, manage our commission queue, or communicate with clients. These services include:

• Payment processors (e.g., PayPal, Stripe)
• Project management tools (e.g., Trello)
• Communication platforms (Telegram, Discord, Email)

These third parties have their own privacy policies and data handling practices. We recommend reviewing their policies before using their services.

5. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (right to be forgotten)
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise these rights, please contact us through our contact form or email with the subject "Data Protection Request."

6. Cookies and Tracking

We use essential cookies to ensure the proper functioning of our website. We do not use tracking cookies or third-party analytics that collect personal data without your consent.

For more information about cookies, please see our Cookie Policy.

7. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us through the contact form on our website.